Legal Documents

Terms & Conditions

1. User Agreement & B2B Warranty

By accessing or using Archa ("the Service"), you agree to be bound by these Terms & Conditions.

Important: You explicitly warrant and represent that you are accessing the Service for purposes relating to your trade, business, craft, or profession. You acknowledge that this Service is a Business-to-Business (B2B) tool and is not intended for consumers as defined in the Consumer Rights Act 2022.

2. License Grant

Archa grants you a non-exclusive, non-sublicensable, non-transferable, worldwide license to access and use the Service subject to these terms.

Free Plan: Limited to internal non-commercial evaluation, testing, and development only. Commercial use is prohibited.

Paid Plans: Enables commercial use for the duration of your active subscription.

3. Commercial Use

Data obtained through the Service may only be used commercially while maintaining an active paid subscription. Upon subscription termination, commercial use of previously obtained data must cease immediately.

4. Competition Restriction

You may not use the Service or its data to create, train, support, or commercialize a competing API, software, database, or service. Violations may result in immediate account termination and legal action.

5. API Usage

Each tool call deducts points from your balance. Different tools cost different amounts of points depending on complexity. Only successful calls (HTTP 2xx responses) are charged. Failed requests are not charged.

Unused points expire at the end of each billing period and do not roll over to subsequent periods.

6. Subscriptions & Payments

Subscriptions automatically renew at the end of each billing period unless canceled. You may cancel at any time through your account dashboard.

• Access continues until the end of your current billing period.
• Plan upgrades take effect immediately with prorated billing.
• Downgrades result in credit toward future invoices.

Merchant of Record: All payments are processed by our Merchant of Record, Paddle. All prices are in USD and exclude applicable taxes (VAT is calculated and collected by Paddle at checkout).

7. Usage Restrictions

You agree NOT to:

• Resell, sublicense, or redistribute API data without authorization.
• Attempt to circumvent rate limits or access controls.
• Use the Service for any unlawful purpose.
• Share API keys or allow unauthorized access to your account.
• Reverse engineer or attempt to extract source code.
• Use data obtained through the Service to contact individuals for direct marketing purposes, including but not limited to postal mail, email, or telephone marketing to planning applicants or objectors.

8. Data Usage & Attribution

Source Attribution: Data is sourced from Local Authority planning registers and is provided under CC-BY 4.0 license. You must maintain attribution to the source Local Authority when displaying or publishing data obtained through the Service.

Document Links: The Service provides links to documents hosted on Local Authority servers. We do not host, store, or redistribute these documents. Your access to linked documents is subject to the terms of the relevant Local Authority.

Data Accuracy: We do not guarantee the accuracy, completeness, or timeliness of data provided by third-party sources. Data is aggregated from Local Authority planning registers and may contain errors or omissions from the original source.

Personal Data: Planning application data may contain personal information including names and addresses. You are solely responsible for your own GDPR compliance when processing personal data obtained through the Service.

9. Disclaimer of Warranty

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. ARCHA API DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

ARCHA API SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL ARCHA API'S TOTAL LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO ARCHA API IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO THE CLAIM.

11. Service Support

• Free Plan: Documentation and community resources.
• Paid Plans: Email support, Monday-Friday, 9am-6pm CET.
• Enterprise: Priority support with dedicated account manager.

12. Indemnification

You agree to indemnify, defend, and hold harmless Archa from and against any and all claims, liabilities, damages, and costs (including legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights (including GDPR/privacy rights of individuals in the planning data).

13. Force Majeure

Archa shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes, internet service provider failures, or denial of service (DDoS) attacks.

14. Severability

If any provision of these Terms is held to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ireland. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

Refund Policy

EU Right of Withdrawal (The "Cooling-off" Period)

By subscribing to a Paid Plan, you expressly consent to the immediate supply of the digital service and acknowledge that you lose your right of withdrawal (the 14-day cooling-off period) once access to the API has been granted.

Eligibility

Refunds are available if all of the following conditions are met:

• Request made within 24 hours of initial purchase.
• Fewer than 50 API calls made during that period.
• First-time purchase only (no previous refunds on account).

Not Eligible

Refunds are NOT available for:

• Subscription renewals — cancel before your renewal date to avoid charges.
• Accounts with more than 50 API calls made.
• Requests made after the 24-hour window.
• Previously refunded accounts.
• Accounts terminated for Terms of Service violations.

Duplicate Payments

If you are accidentally charged twice, contact us within 72 hours with confirmation of both charges for a refund of the duplicate payment.

How to Request

To request a refund, email hello@archa.ie with your account email and reason for the request. Approved refunds are processed within 5-10 business days.

Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account information: Name, email address.
• Billing information: Processed securely by our Merchant of Record, Paddle. We do not store full credit card numbers.
• Usage data: API calls, timestamps, endpoints accessed.
• Communications: Support emails, feedback.

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service.
• Process payments and send billing notifications (via Paddle).
• Send service updates and security alerts.
• Respond to support requests.
• Analyze usage to improve the Service.
• Comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share information with:

• Merchant of Record: Paddle processes all payments and handles billing data.
• Service Providers: Hosting and infrastructure providers necessary to operate the Service.
• Legal Requirements: When required by law or to protect our rights.

4. Data Retention

We retain your account information for as long as your account is active. Upon account deletion, we remove personal data within 30 days, except where retention is required by law.

5. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.
• Object to processing of your data.

To exercise these rights, contact hello@archa.ie.

6. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

7. Children

The Service is not intended for users under 16 years of age. We do not knowingly collect information from children.

8. Contact

For privacy inquiries, contact hello@archa.ie.